FAQ - Frequently Asked Questions

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Troubleshooting & Issues

If MyMicroBalance interprets amounts incorrectly (e.g., 10.00 instead of 10,00), this is usually due to Windows region settings. In the Control Panel, ensure that the decimal separator is set to comma (,) and the thousands separator to dot (.) (Standard for many European countries).

If the loading bar freezes, old and new program files are mixed in the installation folder.

  1. Uninstall the software.
  2. Manually delete the installation folder.
  3. Download and install the latest version from our website.

This issue is usually caused by a corrupted file (e.g., if the program was closed improperly). Fortunately, MyMicroBalance creates backups automatically.

How to restore: Go to File -> Open Backup and select the most recent file from the backup folder located next to your original file.

MyMicroBalance uses strong encryption to protect your data. To ensure security, there is no "master password" or backdoor. Without your specific password, the data inside the file cannot be decrypted.

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