As of 01st March 2015
1) Contract conclusion / Correction possibility
The order of the customer constitutes an offer. An actual contract only materialises after we have accepted that offer, at the latest when the product has been dispatched.
An order can only be placed after all mandatory data (marked with *) has been entered into the order form. Should certain data be missing – or if we cannot confirm the order for any other reason – the client receives an error notification. Before the order is ultimately sent off, the customer is given the opportunity to correct the order. The customer receives supporting detailed information during the order process.
Once the order process is concluded, the customer receives a message saying “Your order is completed and has been successfully sent”. This does not yet constitute an acceptance of the customer’s offer.
2) Acknowledgement of receipt
Once we have received the offer, the customer is notified via an e-mail to the stated e-mail address. This notification does not yet constitute an acceptance of the customer’s offer.
3) Contract retention
We do not store the purchase contract. If the customer wants to retain the text of the contract, the following options are open:
- Store the e-mail receipt
- Print the e-mail receipt
4) Contract language
The contract language is English.
5) Customer offer obligation
The customer offer is binding for 30 days after the offer has been received.
All quoted prices include all taxes (incl. VAT) and duties, as well as postage costs, provided the latter have not been stated separately.
7) Due date / Advance payment
Unless any other payment method is agreed, the customer commits to paying the full purchase price as soon as the contract is concluded. The product is not dispatched until the full payment has been received.
8) Right of withdrawal
You have the right to withdraw from this contract within 30 days without any reasons. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
The withdrawal is to be addressed to
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9) Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
10) Data processing
The customer agrees that the following personal data (name, surname, street address, place of residence, country of residence, phone number and e-mail address) are stored for the purpose of the order transaction and bookkeeping.